Healthcare Quality Assurance Team Lead - Teleperformance

Join Teleperformance as a Healthcare Quality Assurance Team Lead and take the helm of ensuring exceptional service delivery in the healthcare sector. This pivotal role demands a strategic leader with a keen eye for detail, a passion for process improvement, and a commitment to excellence. In this role, you'll be responsible for overseeing a team of Quality Assurance Analysts, ensuring that all customer interactions meet the highest standards of accuracy and compliance. Based in the vibrant city of Canggu, you'll have the opportunity to work in a dynamic environment that values innovation and continuous improvement.

As a Healthcare Quality Assurance Team Lead at Teleperformance, you'll play a crucial role in maintaining the integrity of our services. You'll work closely with cross-functional teams to implement and monitor quality assurance processes, leveraging tools such as QAPro, Genesys, and other industry-standard software. This role offers a competitive salary of PHP 30000 - 35000 per month, along with a range of benefits designed to support your professional and personal growth.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the Quality Assurance team, ensuring adherence to established standards and protocols.
• Conduct regular audits and reviews of customer interactions to identify areas for improvement.
• Develop and implement quality assurance processes and procedures to enhance service delivery.
• Train and mentor team members to ensure they are equipped with the necessary skills and knowledge.
• Collaborate with cross-functional teams to address customer complaints and resolve issues promptly.
• Monitor and analyze quality metrics to identify trends and make data-driven decisions.
• Ensure compliance with regulatory requirements and industry best practices.
• Foster a culture of continuous improvement and innovation within the team.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Healthcare Management, or a related field.
• Minimum of 5 years of experience in Quality Assurance, with a focus on the healthcare sector.
• Proven experience in leading and managing a team of Quality Assurance Analysts.
• Strong knowledge of quality assurance processes, tools, and methodologies.
• Certification in Quality Management Systems (e.g., ISO 9001) is a plus.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

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